Respond.io supports all popular channels, including mainstream apps like WhatsApp, Messenger and Instagram. It allows managing conversations from different channels in one unified platform. Looking to use multiple channels but don't want to burden your sales and support teams?Respond.io is the perfect omnichannel solution for you. Make Agents Lives Easier With Omnichannel Capability Respond.io helps overcome these challenges, letting you adopt omnichannel the easy way and understand customer context better with Contact Merge. But when the customer comes in on web chat, this looks like a new chat to the support agent who knows nothing about the deal. Imagine this scenario: A salesperson had a long conversation with a customer on WhatsApp and promised him a special deal. When someone contacts you on two different platforms, it's hard to understand the customer’s context because the conversations are siloed on each channel. The multichannel approach has another drawback. They have to juggle different platforms, such as responding to customers on one platform while checking for incoming messages on another platform. Going multichannel makes your customers' lives easier, but increases the workload of agents and salespeople. In addition to a WhatsApp widget for those who prefer chatting on the app, you could offer web chat too via an omnichannel widget too for customers who prefer chatting via desktop and aren’t comfortable using WhatsApp web. Here’s another instance where multichannel capabilities come in handy. By offering email as an alternative contact channel, you are well on your way to gaining loyal customers! For instance, your customers may prefer to contact you by email over WhatsApp at work. Some channels work better in certain settings. Here are some examples of how the omnichannel approach makes things easier for your customers. Going multichannel gives customers the flexibility to contact you however they want, which builds customer loyalty. Respond.io comes with full-fledged messaging features such as Comments and Snippets, allowing agents to collaborate and respond faster.Ī Twilio WhatsApp inbox is great for messaging customers via WhatsApp, but what about other channels? Delight Customers with Multichannel Capability Unlike CRMs, a Twilio WhatsApp Inbox like respond.io is designed to help you manage messaging conversations. Twilio WhatsApp Inbox Helps Manage Messaging Conversationsīecause of that, most agents prefer to send and receive emails directly from Gmail or Outlook, even though their emails are connected to a CRM. While conventional CRMs like Hubspot or Salesforce are great for managing customer information, they lack proper messaging features.
If you acquired WhatsApp API from Twilio, you may be inclined to connect your Twilio WhatsApp API account to your company CRM just like you would with email.
Ideally, you’d acquire WhatsApp API access through a WhatsApp partner that comes with a native messaging inbox - like respond.io does!Īs an official WhatsApp partner, respond.io allows you to apply for WhatsApp API directly from Meta and then manage your WhatsApp Business Account, Message Templates, conversation charges and all conversations from a single platform. This means there is no place to easily answer WhatsApp messages unless you connect your WhatsApp API account to a messaging inbox. WhatsApp API is a powerful tool for medium to large enterprises that need multiuser functionality and advanced features to handle a high volume of conversations over WhatsApp.īecause the API is just a pipe that transmits information to and from WhatsApp's network, it does not come with a messaging interface.
Why Use respond.io as a Twilio WhatsApp Inbox
#Twilio send whatsapp message how to#
You’ll learn how to answer WhatsApp messages from the mobile app, import WhatsApp contacts, run WhatsApp Click-to-Chat Ads, reach out to prospects, assign Contacts to Agents and send proactive notifications. We’ll discuss how Twilio WhatsApp integration works with respond.io. In this article, we’ll show you why you should use respond.io as your Twilio WhatsApp Inbox. Before you can message your customers with Twilio WhatsApp API, you need to connect it to a messaging inbox.
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